Terms of service

1. Who we are

KOPUNO is a marketplace technology layer. We help guests discover verified coworking spaces, compare rates, and pay on the platform with credits or card. We do not operate the buildings. Each space remains responsible for its premises, staff, hours, and on-site rules.

Card charges are processed by Stripe. Where Stripe Connect is used for partner payouts, KOPUNO does not hold guest or operator funds as a money transmitter.

The service is operated under the KOPUNO brand. Questions: info@kopuno.com.

2. Accounts

You must provide accurate details, keep your login safe, and be old enough to form a contract in your country. You are responsible for activity on your account. Tell us promptly if you think someone else has access.

We may suspend or close accounts that abuse the service, attempt fraud, or break these terms or the house rules of a space.

3. Payment

You pay on KOPUNO before the visit: with credits from a pack, or by card (pay as you go). Payment is not taken at the venue for platform bookings.

Credit packs are priced from a fixed credit value of €0.70 per credit. Card (pay as you go) rates for the same stay are about 10% higher than paying with credits at that par. Display currency on the site is for convenience; settlement currency follows what Stripe charges for that checkout.

Prices shown for a listing come from KOPUNO's credit bands and city rates. Operators do not set a separate guest commission percentage on top of that model.

4. Credits

Credits sit in your KOPUNO wallet and can be used for eligible bookings on the platform. Under the current policy, purchased credits do not expire by calendar date.

Credits have no cash value outside KOPUNO and are not transferable except as we allow in writing. If we ever introduce an inactivity or maintenance fee on unused balances, we will give advance notice by email and update these terms before it applies.

Refunds of unused credit packs are described in our Refund policy.

5. Bookings and cancellation

A booking is confirmed when payment succeeds (credits or card) and the reservation appears in your account. Show your confirmation when you arrive. Spaces may refuse entry if you cannot identify the booking.

You may cancel a confirmed booking for free until the visit start time, as long as you have not already checked in. After the visit starts, or once you are checked in, self-serve cancel is not available.

When a free cancel goes through: credits used for that booking return to your wallet; card charges are refunded to the original payment method (typically within a few business days, depending on your bank). Complimentary or zero-charge bookings release the desk with nothing to reverse.

If a space cannot honour a booking for reasons outside your control (for example a closure or listing change that blocks your dates), we will help rearrange or reverse the payment according to the same rails. Contact info@kopuno.com.

6. Spaces and operators

Listings are provided by independent operators. Amenities, photos, hours, and policies on a listing are the operator's responsibility. KOPUNO verifies partners as part of onboarding, but day-to-day conditions at the venue can still change.

Your contract for the desk visit is fulfilled through the platform booking with the operator as the venue host. Partner commercial terms are summarized separately for operators in our Partner terms.

7. Conduct

Follow the house rules of each space, treat people and property with respect, and do not misuse the platform (including scraping, fake reviews, or attempts to bypass payment). Operators may ask you to leave if you break on-site rules; that does not automatically create a refund beyond what these terms already allow.

8. Intellectual property

KOPUNO branding, product design, and site content belong to us or our licensors. Listing photos and descriptions may belong to operators. You may not copy or reuse them without permission, except for ordinary personal use of the service.

9. Liability

We provide the marketplace with reasonable care. We are not liable for operator acts or omissions at the venue, loss of profit, or indirect loss, except where the law does not allow that limit. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or other liability that cannot be limited by law.

If we are liable to you in connection with a booking, our liability is limited to the amount you paid KOPUNO for that booking, unless mandatory law requires otherwise.

10. Changes

We may update these terms when the product or the law changes. The date at the top is the latest version. Material changes will be reflected on this page. Continued use after an update means you accept the revised terms, except where mandatory consumer law says otherwise.

11. Law and contact

These terms are governed by the laws of the Netherlands, without affecting mandatory consumer protections that apply where you live. Courts in the Netherlands have jurisdiction, subject to those same protections.

Related policies: Privacy, Cookie policy, Refund policy.

KOPUNO · info@kopuno.com